You can submit a service request by contacting our service department or your local distributor. Our team will coordinate with you to schedule a convenient time for the visit.
Test samples can be ordered through our website or by contacting your local distributor. We offer a variety of test samples including ferrous, non-ferrous, and stainless steel in various sizes to match your product specifications.
New test samples can be ordered directly through our order portal or by contacting your distributor. We recommend ordering replacement test samples annually or when existing samples show signs of wear.
Fortress Technology offers comprehensive equipment training programs for all new installations. Training includes operation, maintenance, troubleshooting, and best practices for optimal performance.
Equipment manuals are available through our resource portal or can be requested through our Request Manuals form. Digital copies are provided with all new equipment purchases.
Fortress Technology offers comprehensive warranty coverage on all equipment. Contact your distributor or our support team for specific warranty terms and conditions for your equipment.
Yes, Fortress metal detection systems are designed to help meet GFSI, BRCGS, and SQF standards. Our equipment includes comprehensive data collection and reporting features that support food safety compliance requirements.
Fortress metal detectors are recognized as Critical Control Points (CCPs) in HACCP programs. Our Contact Reporter software provides detailed logging, automated record-keeping, and comprehensive reporting to support your HACCP documentation requirements.
Performance validation is conducted using calibrated test samples at the beginning of each production run, after any adjustments, and at regular intervals throughout production. The HALO automatic testing system can automate this process for enhanced reliability and safety.
Fortress metal detectors can identify ferrous metals (iron, steel), non-ferrous metals (aluminum, copper, brass), and stainless steel. Detection capabilities vary by product effect and specific application requirements.
Metal detectors should be tested at the start of each production run, after product changes, and at regular intervals during production (typically every 30-60 minutes). Testing frequency may vary based on your HACCP plan and regulatory requirements.
Stealth metal detectors use Digital Signal Processing technology for general applications, while Interceptor models use multi-frequency operation optimized for challenging “wet” products like meat and dairy. Interceptor systems can improve stainless steel detection by up to 100% in difficult applications.
Fortress metal detectors can be integrated with most existing conveyor systems. We also offer custom Vector conveyor systems designed specifically to work with our detectors for optimal performance.
Detection sensitivity is affected by aperture size, product characteristics (moisture content, temperature, density), packaging materials, and line speed. Our team can help optimize settings for your specific application.
Raptor checkweighers deliver highly accurate weight measurements suitable for high-care food production environments. Specific accuracy depends on product characteristics and line speed. Contact us for application-specific accuracy specifications.
Yes, Fortress offers Raptor Combination Systems that integrate checkweighing and metal detection in one compact unit, saving floor space and streamlining end-of-line inspection processes.
Raptor checkweighers can handle a wide range of products from individual packages up to large bags and cases. Standard Raptor systems handle products up to 8 kg, while BBK systems are designed for 25kg+ large bags and cases.
Checkweigher calibration should be performed by trained personnel using certified calibration weights. Regular calibration ensures accuracy and compliance with regulatory requirements. Contact us for calibration training and support.
Checkweighers can be equipped with various reject systems including air blast, kicker, diverter, and drop-nose rejects. The optimal reject mechanism depends on your product characteristics and line configuration.
Raptor checkweighers are designed to support compliance with legal metrology requirements. Specific certifications vary by region and application. Contact us to discuss your regulatory requirements.
Icon X-ray systems can detect metal (ferrous, non-ferrous, stainless steel), glass, ceramic, stone, bone, and high-density plastics. X-ray inspection offers the most comprehensive contaminant detection capabilities.
Yes, X-ray inspection systems are completely safe for food products. The radiation levels used are well below levels that could affect food safety or quality. X-ray inspection is approved by FDA and other regulatory agencies worldwide.
X-ray inspection is ideal when you need to detect non-metallic contaminants like glass, stone, or dense plastics, or when products are packaged in metallic containers or foil packaging that would interfere with metal detection.
X-ray systems require regular cleaning, calibration, and preventive maintenance. The Icon X-ray system is designed for easy maintenance with accessible components and sanitary construction suitable for food processing environments.
Yes, X-ray systems can simultaneously check for missing products, verify fill levels, detect broken or damaged products, and identify other quality issues in addition to contaminant detection.
Operators should receive training on system operation, safety procedures, image interpretation, and basic troubleshooting. Fortress Technology provides comprehensive training programs for all X-ray system operators.
Raptor checkweighers deliver highly accurate weight measurements suitable for high-care food production environments. Specific accuracy depends on product characteristics and line speed. Contact us for application-specific accuracy specifications.
Yes, Fortress offers Raptor Combination Systems that integrate checkweighing and metal detection in one compact unit, saving floor space and streamlining end-of-line inspection processes.
Raptor checkweighers can handle a wide range of products from individual packages up to large bags and cases. Standard Raptor systems handle products up to 8 kg, while BBK systems are designed for 25kg+ large bags and cases.
Checkweigher calibration should be performed by trained personnel using certified calibration weights. Regular calibration ensures accuracy and compliance with regulatory requirements. Contact us for calibration training and support.
Checkweighers can be equipped with various reject systems including air blast, kicker, diverter, and drop-nose rejects. The optimal reject mechanism depends on your product characteristics and line configuration.
Raptor checkweighers are designed to support compliance with legal metrology requirements. Specific certifications vary by region and application. Contact us to discuss your regulatory requirements.
Service & Ongoing Support
You can submit a service request by contacting our service department or your local distributor. Our team will coordinate with you to schedule a convenient time for the visit.
Test samples can be ordered through our website or by contacting your local distributor. We offer a variety of test samples including ferrous, non-ferrous, and stainless steel in various sizes to match your product specifications.
New test samples can be ordered directly through our order portal or by contacting your distributor. We recommend ordering replacement test samples annually or when existing samples show signs of wear.
Safety & Regulatory Compliance
Fortress Technology offers comprehensive equipment training programs for all new installations. Training includes operation, maintenance, troubleshooting, and best practices for optimal performance.
Equipment manuals are available through our resource portal or can be requested through our Request Manuals form. Digital copies are provided with all new equipment purchases.
Fortress Technology offers comprehensive warranty coverage on all equipment. Contact your distributor or our support team for specific warranty terms and conditions for your equipment.
Yes, Fortress metal detection systems are designed to help meet GFSI, BRCGS, and SQF standards. Our equipment includes comprehensive data collection and reporting features that support food safety compliance requirements.
Fortress metal detectors are recognized as Critical Control Points (CCPs) in HACCP programs. Our Contact Reporter software provides detailed logging, automated record-keeping, and comprehensive reporting to support your HACCP documentation requirements.
Performance validation is conducted using calibrated test samples at the beginning of each production run, after any adjustments, and at regular intervals throughout production. The HALO automatic testing system can automate this process for enhanced reliability and safety.
Fortress metal detectors can identify ferrous metals (iron, steel), non-ferrous metals (aluminum, copper, brass), and stainless steel. Detection capabilities vary by product effect and specific application requirements.
Metal detectors should be tested at the start of each production run, after product changes, and at regular intervals during production (typically every 30-60 minutes). Testing frequency may vary based on your HACCP plan and regulatory requirements.
Stealth metal detectors use Digital Signal Processing technology for general applications, while Interceptor models use multi-frequency operation optimized for challenging “wet” products like meat and dairy. Interceptor systems can improve stainless steel detection by up to 100% in difficult applications.
Fortress metal detectors can be integrated with most existing conveyor systems. We also offer custom Vector conveyor systems designed specifically to work with our detectors for optimal performance.
Detection sensitivity is affected by aperture size, product characteristics (moisture content, temperature, density), packaging materials, and line speed. Our team can help optimize settings for your specific application.
Icon X-ray systems can detect metal (ferrous, non-ferrous, stainless steel), glass, ceramic, stone, bone, and high-density plastics. X-ray inspection offers the most comprehensive contaminant detection capabilities.
Yes, X-ray inspection systems are completely safe for food products. The radiation levels used are well below levels that could affect food safety or quality. X-ray inspection is approved by FDA and other regulatory agencies worldwide.
X-ray inspection is ideal when you need to detect non-metallic contaminants like glass, stone, or dense plastics, or when products are packaged in metallic containers or foil packaging that would interfere with metal detection.
X-ray systems require regular cleaning, calibration, and preventive maintenance. The Icon X-ray system is designed for easy maintenance with accessible components and sanitary construction suitable for food processing environments.
Yes, X-ray systems can simultaneously check for missing products, verify fill levels, detect broken or damaged products, and identify other quality issues in addition to contaminant detection.
Operators should receive training on system operation, safety procedures, image interpretation, and basic troubleshooting. Fortress Technology provides comprehensive training programs for all X-ray system operators.
